5 Things You’re Probably Doing Wrong in Your Online Community and How to Fix Them

The relationship you build with your customers is even more important than the products and services you sell them. If you have an online community that’s not delivering the results you want, this session will help you take the right steps to increase activity and build stronger relationships. This session is for online community managers and their colleagues who want to improve the effectiveness of their online communities.

After this session, you’ll be able to:

  • Understand why tracking too many KPIs is interfering with your success
  • Avoid the biggest mistake you can make when planning content for your community
  • Identify and satisfy your members’ hidden needs
  • Understand why your members aren’t asking more questions – and what to do about it